APPOINTMENT RESERVATION POLICY

OUR COMMITMENT

At HAIR+CO, every appointment is reserved exclusively for you. Because many of our services require significant preparation and reserved time, we kindly ask that our appointment policies be respected.

These policies allow us to provide the highest level of service while protecting the valuable time of both our guests and our salon professionals.

CARD ON FILE

A valid debit or credit card is required to reserve all appointments. Your card will remain securely encrypted within our booking system and will only be charged in accordance with our cancellation and no-show policy.

CANCELLATIONS

We kindly ask for at least 48 hours’ notice if you need to cancel or reschedule. Appointments canceled with more than 48 hours’ notice will not incur a cancellation fee.

Appointments canceled within 48 hours are subject to a cancellation fee of up to 100% of the reserved service.

SAME-DAY CANCELLATIONS

Appointments canceled on the same day as the scheduled appointment will incur the applicable cancellation fee.

Before another appointment may be reserved, a non-refundable reservation deposit will be required.

NO-SHOW APPOINTMENTS

Clients who fail to arrive for a scheduled appointment without notice will be charged 100% of the reserved service. Future appointments will require a non-refundable reservation deposit before booking.

Repeated late cancellations or no-shows may result in limited booking privileges or dismissal from our salon.

DECLINED PAYMENTS

If a card on file is declined or otherwise unable to be processed, the outstanding balance must be paid before another appointment may be scheduled.

Future appointments will require a non-refundable reservation deposit.

A blocked card simply becomes a declined payment.

APPOINTMENT CONFIRMATIONS

Appointments must be confirmed at least 24 hours before the scheduled appointment.

Unconfirmed appointments may be released to guests on our waitlist.

DEPOSITS

Certain appointments—including extension services, corrective color, luxury services, and appointments following a late cancellation or no-show—require a non-refundable reservation deposit.

Reservation deposits are applied toward your scheduled service total. Should you cancel outside of our policy, the deposit will be forfeited. Additional deposits may be required before future appointments are accepted.

REFUNDS

All sales are final. HAIR+CO does not offer refunds on services rendered, reservation deposits, cancellation fees, gift cards, or retail purchases.

If you have concerns regarding your service, please contact us within 7 days of your appointment so we may review your experience and, when appropriate, schedule an adjustment. Our goal is always to ensure you leave feeling confident and cared for.